Responsible Gaming at tkgm
At tkgm, we believe that gambling should always be an enjoyable pastime — never a source of stress, financial hardship, or harm. Our responsible gaming framework gives every player in Bangladesh the tools, knowledge, and support they need to stay in control.
Gambling Is Entertainment — Keep It That Way
tkgm serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond. We understand that for the overwhelming majority of our players, cricket betting, live casino games, slots, and E-Sports wagering are fun, social, and exciting activities. However, we also recognise that for a small number of people, gambling can develop into a problem that affects their personal, financial, and family wellbeing.
That is why tkgm has embedded responsible gaming principles at every level of our platform — from the account registration process right through to ongoing account monitoring. We do not simply pay lip service to player safety; we actively invest in the tools, processes, and staff training needed to support every tkgm player in maintaining a healthy and balanced relationship with gambling.
Our responsible gaming policy applies to all tkgm services including cricket betting, BPL and IPL wagering markets, live casino tables from Evolution Gaming and Ezugi, slot titles from Pragmatic Play and NetEnt, and E-Sports events. Regardless of which part of the platform you enjoy, the same protective framework is always active for your account.
Important: tkgm is strictly for adults aged 21 years and above. If you are under 21, you are not permitted to register, deposit, or place bets on this platform. Underage gambling is illegal and harmful.
Gambling should never be viewed as a method to earn money, pay debts, or solve financial problems. Every game on tkgm — including sports betting, casino games, and slots — involves an element of chance. Never wager more than you can comfortably afford to lose.
If you believe gambling is negatively affecting your life, contact our support team immediately at [email protected] — we are available around the clock to help you access the right tools and resources.
Six Pillars of Responsible Gaming at tkgm
We provide a comprehensive suite of responsible gaming tools that are accessible directly from your tkgm account settings — no lengthy forms, no waiting periods for most features.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your tkgm account. Once a limit is in place, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before the change becomes active — decreases apply instantly.
Time-Out Periods
Take a short break from gambling by activating a time-out on your account. Time-out periods are available for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you will be unable to log in, deposit, or place bets. The period cannot be shortened once activated.
Self-Exclusion
If you need a longer break, self-exclusion allows you to suspend your tkgm account for a minimum of 6 months, up to a permanent closure. During self-exclusion, all marketing communications will be stopped and account access will be fully blocked. Contact [email protected] to activate.
Loss Limits
Place a hard ceiling on how much you can lose over a defined period — daily, weekly, or monthly. Once your loss limit is reached, wagering is automatically suspended for the remainder of that period. This feature helps prevent chasing losses, one of the most common signs of problem gambling.
Session Reminders
Enable session time reminders and tkgm will display a notification after a set duration — 30 minutes, 1 hour, or 2 hours — to let you know how long you have been playing. Staying aware of time spent gambling is one of the simplest and most effective responsible gaming habits.
Age Verification
tkgm enforces strict age verification at the point of registration and again during KYC document checks. All players must be aged 21 or above to create an account. Accounts where the player cannot verify their age will be suspended until valid documentation is provided.
Activating Your Protection Tools
Managing your responsible gaming settings on tkgm is straightforward. Follow these steps to apply any limit or protection feature to your account:
Log in to Your Account
Visit tkgm Login and sign in with your registered credentials. All responsible gaming tools are available from within your account dashboard — no need to contact support for standard limits.
Navigate to Account Settings
From your account dashboard, select the "Responsible Gaming" section. Here you will find deposit limits, loss limits, session reminders, and time-out options all in one place.
Set Your Preferred Limits
Choose the type of limit, the value (in BDT ৳), and the time period. Confirm your selection. Protective limits (reductions, time-outs) take effect immediately. Limit increases require the mandatory 24-hour cooling-off period.
Self-Exclusion — Contact Support
For self-exclusion requests of 6 months or more, please email [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours and confirm via email once your account has been fully suspended.
Permanent Account Closure
If you wish to permanently close your tkgm account, email [email protected] with the subject line "Permanent Account Closure". This action is irreversible. Your account data will be retained only as required by our legal obligations as set out in our Privacy Policy.
Recognising a Gambling Problem
Problem gambling can affect anyone — regardless of age, income, or experience. Being aware of the warning signs is the first step toward getting help. If any of the following apply to you or someone you know, we strongly encourage reaching out for support.
Spending More Than You Can Afford
Depositing money you need for essential expenses — rent, groceries, bills, or family obligations — in order to fund gambling activity.
Chasing Losses
Placing larger and larger bets in an attempt to recover money lost in previous sessions, often leading to even greater financial losses.
Gambling Affecting Relationships
Neglecting family responsibilities, social commitments, or work obligations because of time spent gambling or thinking about gambling.
Borrowing Money to Gamble
Taking loans, using credit, or borrowing from friends and family specifically to fund gambling deposits or to cover gambling-related debts.
Feeling Unable to Stop
Repeatedly attempting to reduce or stop gambling but finding it difficult or impossible to do so, even when aware of the negative consequences.
Gambling to Escape Problems
Using gambling as a way to cope with stress, anxiety, depression, loneliness, or personal difficulties rather than as a form of entertainment.
Ask Yourself These Questions
Honest self-reflection is one of the most powerful tools available to any player. Review the questions on the right and consider how many apply to your gambling behaviour over the past 12 months. There are no right or wrong answers — this is purely for your own awareness.
If you answer "yes" to two or more of these questions, we recommend speaking to our support team. Acknowledging that gambling may be causing harm is a sign of strength, not weakness, and tkgm is committed to supporting you through that conversation without judgment.
All responsible gaming conversations with tkgm support are handled with complete confidentiality. Our team is trained to listen, not to lecture. Email [email protected] any time — 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
Understanding Your Account Protection Options
Every tkgm player has access to these account-level protections. Here is a detailed explanation of how each tool works and when to use it.
Deposit Limits
Deposit limits let you define the maximum amount you can add to your tkgm account over a chosen period. You can set a daily limit (e.g., ৳1,000 per day), a weekly limit (e.g., ৳5,000 per week), or a monthly limit (e.g., ৳15,000 per month).
Reducing a deposit limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour review period — this cooling-off window gives you time to reconsider. You can set deposit limits via your account settings or by contacting [email protected].
Time-Out Periods
A time-out is a short-term break designed for players who feel they need a brief pause from gambling activity. Available durations are 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is fully locked — no login, no deposits, no wagering.
Time-out periods cannot be reversed or shortened once activated. Upon expiry, your account automatically reactivates. If you need a break longer than 30 days, consider self-exclusion instead.
Self-Exclusion
Self-exclusion is for players who recognise that gambling has become a serious problem. You can exclude yourself for 6 months, 12 months, 2 years, 5 years, or permanently. During the exclusion period, your account is suspended, marketing is stopped, and you cannot create a new account.
To activate self-exclusion, email [email protected] with the subject line "Self-Exclusion Request". Our team processes all requests within 24 hours. Permanent self-exclusion is irreversible.
Loss Limits
Loss limits cap the net amount you can lose over a defined period. Once your loss total reaches the limit you have set, tkgm will automatically suspend your betting activity for the remainder of that daily, weekly, or monthly period.
This feature is particularly effective at preventing loss-chasing behaviour — one of the most common and damaging patterns associated with problem gambling. Loss limits can be set in BDT ৳ from your account settings.
Session Reminders
Session reminders send you a notification after a pre-set playing duration — choose from 30 minutes, 1 hour, or 2 hours. The reminder prompts you to take a break and review your session activity, including how much time has passed and your net balance change.
Session reminders do not restrict your activity — they simply keep you informed. Combined with deposit and loss limits, they form a powerful layer of personal accountability.
Reality Checks
Reality checks display a periodic on-screen summary showing how long you have been playing, your total bets placed, and your net profit or loss for the current session. This information is presented at regular intervals during any active game session.
Being aware of your real-time gambling activity — rather than relying on memory — is a fundamental principle of responsible gaming. Reality checks are active by default for all tkgm accounts.
You Are Not Alone — Support Is Available
If gambling is affecting your life or the life of someone you care about, please reach out. tkgm's dedicated support team and the resources below are here to help — confidentially, non-judgmentally, and around the clock.
tkgm Support Team
Our responsible gaming specialists are available 24 hours a day, 7 days a week. Contact us any time you feel that gambling is becoming a problem — we are here to listen and help you access the right tools.
Gamblers Anonymous
Gamblers Anonymous is a fellowship of individuals who share their experience, strength, and hope with each other to solve their common problem and help others recover. Meetings and online resources are available internationally.
GamCare
GamCare offers free information, advice, and support for anyone affected by problem gambling. Their trained advisers can help you understand your situation and guide you toward appropriate support options.
Talk to Someone You Trust
Sometimes the most important first step is simply telling a trusted friend or family member that you are struggling. Opening up about a gambling problem can be difficult, but support from people who know you personally can make a significant difference.
Protecting Vulnerable Players: tkgm actively monitors account activity for patterns that may indicate problem gambling — including sudden increases in deposit frequency, large and rapid consecutive losses, and extended unbroken play sessions. Where our systems flag a concern, a member of our responsible gaming team may reach out to you directly. This is not a punitive measure — it is simply tkgm fulfilling its duty of care to every player on the platform.
Play Responsibly — Enjoy the Experience
Now that you know how tkgm keeps you safe, explore our cricket betting markets, live casino tables, slots, and E-Sports wagering — all in BDT with instant bKash, Nagad, and Rocket deposits.