tkgm Privacy Policy

This Privacy Policy ("Policy") sets out the basis on which tkgm ("we", "us", "our", "the Platform") collects, processes, stores, and discloses personal data obtained from individuals ("you", "your", "the Player") who access or use the tkgm online betting and casino platform at tkgm.ws. This Policy applies to all products and services offered on the platform, including sports betting, live casino, slots, E-Sports wagering, and expert tips content.

tkgm is committed to handling personal data responsibly, transparently, and in a manner consistent with recognised data protection principles. We take our obligations to protect your privacy seriously and have implemented technical, organisational, and procedural safeguards appropriate to the nature and sensitivity of the data we process.

This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, both of which form part of the binding agreement between you and tkgm. In the event of any conflict between this Policy and those documents on matters of data processing, this Policy shall govern.

We may update this Policy from time to time to reflect changes in our data practices, service offerings, or applicable legal requirements. The version date at the top of this page indicates when the current version took effect. We encourage you to review this Policy periodically.

For the purposes of this Privacy Policy, tkgm acts as the data controller in respect of personal data collected from players who register and use the platform. As the data controller, tkgm determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is conducted lawfully, fairly, and transparently.

Where tkgm engages third-party service providers to process personal data on our behalf — such as payment processors, KYC verification providers, or game providers — those parties act as data processors operating under written data processing agreements that contractually bind them to process your data only on tkgm's documented instructions and in compliance with applicable data protection standards.

tkgm collects personal data from you in three primary ways: data you provide directly, data generated automatically when you use our platform, and data received from third parties such as payment providers and identity verification services. The categories of personal data we may collect include:

Data You Provide Directly

• Identity data: Full legal name, date of birth, gender (where provided), and nationality
• Contact data: Email address, mobile phone number, and residential address
• Account credentials: Username and encrypted password (we never store passwords in plain text)
• Verification documents: Copies of government-issued photo identification (National ID card, passport, or driving licence), proof of address documents, and payment method confirmation documents submitted during KYC verification
• Financial data: Payment method identifiers (bKash mobile number, Nagad number, Rocket number, Upay number, or partial card details), transaction history, deposit amounts, and withdrawal records
• Communications: Content of messages sent to tkgm via live chat, email, or support ticket, including any attachments you provide
• Responsible gaming data: Deposit limit preferences, cool-off period requests, and self-exclusion requests

Data Collected Automatically

• Technical data: IP address, device type, operating system, browser type and version, and screen resolution
• Usage data: Pages visited, time spent on each page, features accessed, game sessions played, bets placed, and navigation patterns within the platform
• Session data: Login timestamps, session duration, and logout events
• Cookie data: Data collected via cookies and similar tracking technologies — see Section 7 for full details
• Transaction logs: Detailed records of all deposits, withdrawals, bets placed, games played, and bonus activations, including timestamps in Bangladesh Standard Time (BST, UTC+6)

Data Received From Third Parties

• Payment providers: Transaction status confirmations, partial payment identifiers, and fraud signals from bKash, Nagad, Rocket, Upay, and card processors
• KYC verification providers: Identity verification results, document authenticity assessments, and Politically Exposed Person (PEP) or sanctions screening outcomes
• Fraud prevention services: Device fingerprint risk scores and behavioural anomaly flags used to protect the platform from fraudulent activity

tkgm processes personal data for specific, documented purposes. The following table summarises how we use your data and the corresponding legal basis for each processing activity:

We do not use your personal data for any automated individual decision-making process that produces legal or similarly significant effects on you, except where such processing is necessary for fraud prevention or is required by applicable law, in which case we will inform you and provide a mechanism to request human review.

tkgm processes your personal data under one or more of the following recognised legal bases:

• Contract performance: Processing is necessary to perform the contract between you and tkgm — specifically, to register your account, process transactions, and deliver the betting and casino services you have requested.
• Legal obligation: Processing is required to comply with applicable legal obligations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) regulations, and responsible gaming mandates.
• Legitimate interests: Processing is necessary for the purposes of tkgm's legitimate interests — including fraud prevention, platform security, analytics, and service improvement — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we rely on your consent as the legal basis for processing — for example, to send you promotional emails or SMS notifications — you have the right to withdraw that consent at any time by contacting [email protected] or updating your account communication preferences. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

tkgm does not sell, rent, or trade your personal data to third parties for their own commercial marketing purposes. We share your data only in the circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, and card processing partners receive the minimum data necessary to authenticate and settle your financial transactions.
• Identity verification providers: Our KYC and AML compliance partners receive identity and document data to conduct verification checks required by applicable standards.
• Game providers: Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Ezugi, and Spribe may receive a session token and anonymised player identifier to deliver their game content within the tkgm platform. These providers do not receive your full name, contact details, or payment data.
• Fraud prevention services: Technical and behavioural data may be shared with specialist fraud detection platforms operating under strict data processing agreements.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of tkgm, its players, or third parties.
• Corporate transactions: In the event of a merger, acquisition, or asset sale involving tkgm, your personal data may be transferred to the acquiring entity, subject to that entity being bound by privacy obligations no less protective than those set out in this Policy.

The tkgm platform uses cookies and similar tracking technologies to operate core platform functionality, maintain your login session, remember your preferences, and gather aggregated analytics data that helps us improve the site experience for all players.

Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cookies cannot be disabled without preventing the platform from working correctly.
• Functional cookies: Store your preferences such as language settings, display options, and responsible gaming notifications so you do not need to re-enter them on each visit.
• Analytics cookies: Collect anonymised or pseudonymised data about how players navigate the platform — which pages are visited, how long sessions last, and where users exit. This data is used in aggregate form only and cannot be used to identify you personally.
• Security cookies: Used to detect suspicious login patterns, prevent account takeover attempts, and support our fraud detection systems.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to log in and use core platform features. Disabling analytics cookies will not affect your ability to use the platform but will limit our ability to understand and improve the user experience.

tkgm implements a layered security architecture designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include, but are not limited to:

• SSL/TLS encryption: All data transmitted between your device and the tkgm platform is encrypted using industry-standard Transport Layer Security (TLS) protocols, preventing interception in transit.
• Password hashing: Account passwords are stored as salted cryptographic hashes. We never store passwords in plain text, and our staff cannot retrieve your password — only reset it through a verified process.
• Access controls: Access to personal data within tkgm's internal systems is restricted on a strict need-to-know basis. Staff members can access only the data necessary to perform their specific role.
• Firewall and intrusion detection: Our servers are protected by enterprise-grade firewalls and monitored by intrusion detection systems that alert our security team to suspicious access patterns in real time.
• Routine security audits: tkgm conducts regular internal and third-party security assessments to identify and remediate potential vulnerabilities before they can be exploited.
• Data minimisation: We apply a data minimisation principle — collecting and retaining only the personal data that is genuinely necessary for the stated processing purposes.

While we apply robust security measures, no online platform can guarantee absolute security. You play an important role in protecting your account by using a strong, unique password, keeping your login credentials confidential, and logging out of shared devices after each session. If you suspect your account has been compromised, notify us immediately at [email protected].

tkgm retains personal data for as long as necessary to fulfil the purposes for which it was collected, comply with applicable legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

• Active account data: Retained for the lifetime of your account plus a minimum of five (5) years following permanent account closure, to satisfy anti-money laundering record-keeping requirements.
• Transaction records: All deposit, withdrawal, and wagering transaction records are retained for a minimum of seven (7) years from the date of the transaction, in line with standard financial record-keeping practices.
• KYC verification documents: Identity and address verification documents are retained for a minimum of five (5) years after the end of the business relationship, and longer where required by applicable law or ongoing legal proceedings.
• Customer support communications: Support tickets, live chat logs, and email correspondence are retained for three (3) years from the date of the last interaction, unless the communication relates to a dispute or legal claim, in which case it is retained until that matter is fully resolved.
• Marketing consent records: Records of your marketing consent or opt-out are retained for the duration of your account plus three (3) years, to demonstrate compliance with applicable consent requirements.
• Anonymised analytics data: Aggregated, anonymised usage statistics that cannot be linked back to any individual are retained indefinitely for platform improvement purposes.

When personal data is no longer required, it is securely deleted or irreversibly anonymised using processes appropriate to the sensitivity of the data in question.

You have a number of rights in relation to the personal data tkgm holds about you. We take these rights seriously and will respond to all valid requests within the timeframes set out below. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request", including your full name, registered email address, and a clear description of the right you wish to exercise.

• Right of access: You have the right to request a copy of the personal data tkgm holds about you, together with information about how it is being processed. We will respond to access requests within 30 days of receipt.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. We will action rectification requests within 14 days.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. Note that this right is subject to legal retention obligations — we cannot delete data we are required by law to retain.
• Right to restrict processing: In certain circumstances, you may request that we limit the processing of your data — for example, while a dispute about its accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on contract performance, and is carried out by automated means, you have the right to receive your data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on legitimate interests, including profiling for fraud detection purposes, where you believe your fundamental rights and freedoms override those interests. You also have an unconditional right to object to processing for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

The tkgm platform is strictly intended for adults aged 21 years and over. We do not knowingly collect, process, or store personal data from any individual under the age of 21. Our registration process includes age verification steps, and our KYC process is designed to identify and remove underage registrations.

If you are a parent or guardian and believe that a person under the age of 21 has registered an account on the tkgm platform or has otherwise provided us with their personal data, please contact us immediately at [email protected]. Upon verification, we will take prompt action to close the account and delete all associated personal data without undue delay.

We strongly encourage parents and guardians to make use of available parental control tools — including content filtering software — to prevent minors from accessing online gambling platforms. tkgm is committed to the responsible promotion of our services and will not knowingly market to or interact with underage individuals.

The tkgm platform may contain informational references to third-party organisations such as payment providers (bKash, Nagad, Rocket), game developers (Pragmatic Play, Evolution Gaming, Microgaming, Spribe), and sports bodies (ICC, BCB, FIFA). Where any such reference involves a link to an external website, please be aware that those websites operate under their own independent privacy policies and data practices, for which tkgm bears no responsibility.

We recommend that you review the privacy policy of any third-party website you visit. The inclusion of a reference to a third-party name or service on the tkgm platform does not constitute an endorsement of that party's privacy practices.

tkgm may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new game releases, seasonal promotions (such as Eid specials, Pohela Boishakh offers, or BPL cricket season promotions), and platform updates. We will only send you marketing communications where you have provided your prior consent at the time of registration or subsequently updated your communication preferences.

You may opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email we send you
• Updating your notification preferences in your tkgm account settings
• Contacting us directly at [email protected] with the subject line "Marketing Opt-Out"

Please note that opting out of marketing communications will not affect transactional communications — we will continue to send you account-related messages such as deposit confirmations, withdrawal notifications, and security alerts, as these are necessary for the operation of your account and are not marketing messages.

tkgm reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, the services we offer, applicable legal requirements, or best practice guidance from data protection authorities. When we make material changes to this Policy, we will notify you by:

• Posting a prominent notice on the tkgm platform homepage for a minimum of 30 days following the change
• Sending an email notification to the registered email address on your account, where the change materially affects how we process your data
• Updating the "Last Updated" date at the top of this page to reflect the date the revised Policy took effect

Your continued use of the tkgm platform after any revised Policy has been posted constitutes your acceptance of the updated terms. If you do not agree with the changes, you should cease using the platform and may request account closure by contacting [email protected]. We will retain your data following closure only to the extent required by our legal retention obligations as described in Section 9.

We encourage you to check this page periodically so that you remain informed about how tkgm protects your personal data. The most current version of this Policy will always be accessible at tkgm.ws/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tkgm processes your personal data, please reach out to our dedicated data protection team. We are committed to resolving all privacy-related enquiries promptly and transparently.

All correspondence must be submitted in English to ensure accurate and timely handling by our team. Where a request relates to the exercise of a specific data right, we may ask you to provide proof of identity before processing the request, in order to protect your data from unauthorised access or disclosure.